What are your shipping policies and procedures?
Please see our shipping information for details on shipping.
Cotton Babies will gladly refund your money less a 15% restocking fee for products returned in the original, undamaged package and in resaleable-as-new condition within 30 days of purchase. Proof of purchase is required. Washed, used, clearance, and final sale items are non-returnable. Packages must be returned complete, including free items. Exchanges may be made without incurring a restocking fee as long as no refund is necessary. Unless we made a mistake with your order, you are responsible for return or exchange shipping charges. An RMA number is required for all returns. Shipping fees are non-refundable.
Cotton Babies manufactured cloth diapers must have sewn-in CPSIA tracking label as originally attached in order to be eligible for a return or warranty claim. This tag is located below the brand satin label.
Defective products are usually exchanged or repaired by the product manufacturer. If you are not sure how to contact the manufacturer of the product you purchased, please contact us.
What is the warranty on bumGenius, Flip, Elemental Joy and Econobum products?
Warranty details are available at bumGenius.com.
Forms of Payment
We accept Visa, Mastercard, Discover and PayPal. You are welcome to pay with a check or with American Express by checking out and completing payment using PayPal as your payment method. This option is only available with online orders.
Cotton Babies incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.