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What are your shipping policies and procedures?
Please see our shipping information for details on shipping.

What is your return and exchange policy?

Return Policy

Due to COVID-19 Coronavirus Cotton Babies will not be accepting repairs or returns for the foreseeable future.  Please email if you have any questions. Thank you for your patience and understanding.

Cotton Babies will gladly refund your money less a 15% restocking fee for products returned in the original, undamaged package and in resaleable-as-new condition within 30 days of purchase. Proof of purchase is required. Washed, used, clearance, and final sale items are non-returnable. Packages must be returned complete, including free items. Exchanges may be made without incurring a restocking fee as long as no refund is necessary. Unless we made a mistake with your order, you are responsible for return or exchange shipping charges. An RMA number is required for all returns. Shipping fees are non-refundable. 

Cotton Babies manufactured cloth diapers must have sewn-in CPSIA tracking label as originally attached in order to be eligible for a return or warranty claim. This tag is located below the brand satin label.

Defective Merchandise
Defective products are usually exchanged or repaired by the product manufacturer. If you are not sure how to contact the manufacturer of the product you purchased, please contact us.

What is the warranty on bumGenius, Flip, Elemental Joy and Econobum products?
Warranty details are available at

All return/exchange requests must include the following information:
  1. A return merchandise authorization number written on the outside of the package (click here to get your number). After this form is completed, you will be emailed an authorization number that should be written on the outside of your package. You can check the status of the return online by clicking (here) and entering the authorization number and your zip code. We will update the status of your return in the system when we receive the package and again when it is processed.
  2. A separate note in the package with the following information: name, current mailing address, products included in your package, the reason for the request and what you would like us to do.
  3. The address to use when shipping your returns is available after you have completed the request for an RMA number.

Forms of Payment
We accept Visa, Mastercard, Discover and PayPal. You are welcome to pay with a check or with American Express by checking out and completing payment using PayPal as your payment method. This option is only available with online orders.

Cotton Babies incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

We respect your right to privacy. Please feel free to review our privacy policy.