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Cotton Babies ships to addresses within the United States. If you have a PO Box, please make sure that you specify a street address in your order comments.
Order Changes
Due to the volume of orders we process, changes and cancellations are not possible after an order is placed. 
Shipping Times
In-stock orders typically ship the following business day.Cotton Babies Holidays - Our administrative and shipping offices are closed on the following holidays: New Year Day, President's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day. Occasionally, we may close the office due to other circumstances (like staff meetings or weather).You may join the waiting list for bumGenius, Flip, and Elemental Joy cloth diapers. Due to high demand, there is a multi-week manufacturing time for many products. Place your order today to get in line for the diapers of your choice. 
Finding Your Shipment 
If the tracking information shows your package being delivered and you can't find the package, be sure to look everywhere. Carriers have been known to leave packages under bushes, behind a car, inside the garage, at the back door, behind a doormat and even with the neighbor. If you are unable to locate the package, please contact the carrier.
Our staff is small and all communication has been centralized through email. Please email customer service at if needed.