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What are your shipping policies and procedures?
Please see our shipping information for details on shipping.
What is your return and exchange policy?
This information is important. Please read this entire page before sending your return/exchange.
Return Policy
Cotton Babies will gladly refund your money less a 10% restocking fee for products that are returned in the original, undamaged package and in
resaleable-as-new condition within 30 days of purchase. Washed, used & clearance items are non-returnable.
Packages must be returned complete, including free items.
Exchanges may be made without incurring a restocking fee as long as no refund is necessary.
Unless we made a mistake with your order, you are responsible for return or exchange shipping charges.
An RMA number is required for all returns.
All return/exchange requests must include the following information:
- A return merchandise authorization number written on the outside of the package (click here
to get your number). After this form is completed, you will be emailed an authorization number that should be written on the outside of your package.
You can check the status of the return online by going to the same url (http://www.cottonbabies.com/returns.php)
and entering the authorization number and your zip code.
We will update the status of your return in the system when we receive the package and again when it is processed.
- A separate note in the package with the following information: name, current mailing address, products included in your package, the reason for the request and what you would like us to do.
- The address to use when shipping your returns is available after you have completed the request for an RMA number.
Defective Merchandise
Defective products are usually exchanged or repaired by the product manufacturer. If you are not sure how to contact the manufacturer of the product you
purchased, please contact us. If you are returning a defective product,
you must be considerate about the condition of your item before shipping your item.
Your item must be clean, stain-free and dry before you ship it.
Without exception, we will not handle any items that are stained, smelly or damp on arrival.
If the diapers stink, they will be returned to you at your expense.
To be sure that your diapers are in acceptable condition, inspect carefully for staining and smell the diaper.
If you smell anything "off", wash it again with 1/4 cup of bleach. Rinse well. Dry it on medium in the dryer.
Repeat this process as needed until the diaper meets our return standards.
Please note, we are not responsible for damage to an item caused by improper care, abuse, misuse, normal fading or normal "wear and tear" of the product materials. Diapers are not made of steel and, like any other clothing item, they may not withstand washing every single day for extended periods of time. Please keep this in mind as you decide how many diapers to purchase. We're here to help if you need it.
Privacy
We value your privacy. Your personal information (including your email address, street address, phone number, and order history) will not be sold to any individual or company outside of Cotton Babies for any reason (unless required by a court of law).
Forms of Payment
We accept Visa, Mastercard, Discover and PayPal. You are welcome to pay with a check or with American Express by checking out and completing payment using PayPal as your payment method.
This option is only available with online orders.
Customer Service
Cotton Babies is dedicated to providing the best possible customer service. Our business hours are from 9am to 5pm, Monday - Friday (CST).
If you have a question about a product or your order, we are here to answer it. Our goal is to make sure that you are happy with your purchase experience, and that you know how to use and take care of the products you purchased.
Security
Cotton Babies incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
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