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Return Merchandise Authorization (RMA) Request

Check Your Return
To check the status of your return, please click here.

A return merchandise authorization number and receipt is REQUIRED for ALL returns and exchanges. A number will be automatically emailed to your email address after you fill out the form below. This number MUST be written on the outside of your package or your package may be refused.

If you are returning a defective cloth diapering product to Cotton Babies, the item must be clean, stain-free and dry before you ship it. Returns not meeting this requirement upon arrival will be returned to sender.

Please make sure that you are familiar with our return and exchange policy before generating your return authorization number and mailing your package. If you have any questions, please email us at returns@cottonbabies.com. Thanks!

Are you okay to substitute color/print?
Gender for substitutions:
1. Diapers must be in a clean and non-stinky condition for return processing. If the diapers are in an unacceptable condition, they will be returned to you.
2. If you are sending bumGenius diapers, please be sure that your diapers
are within the warranty period before mailing.
3. All products being returned or exchanged must be accompanied by a receipt.