NEW!! Orders placed by 9am (EST) will ship the SAME DAY (M-F).

Free shipping is available for orders over $74.95 with a delivery address in the lower 48 states and to military families with an APO or FPO delivery address.
Hawaii and Alaska orders will be charged exact shipping at the time of shipment (no handling fee). If you have a PO Box, please make sure that you specify a street address in your order comments.

Order Changes
Because we use a rapid fulfillment system, changes and cancellations are not permitted once an order is placed. If you have questions prior to placing an order, please call us at 888-332-2243. If you decide that you don't want an item that you ordered, you are always welcome to return or exchange it.

International Orders
We no longer accept international orders.

Are you on a tight schedule?
If your package requires arrival by a certain day, please call us with your order so we can guarantee inventory, a shipping date and an arrival date. Overnight orders MUST be placed by phone before 3:00pm CST for guaranteed next day delivery.

When A Package Is "Returned to Sender"
Unless the mistake is ours, items that are returned to us due to insufficient address will be charged the actual shipping amount required to reship the package.

All orders are shipped on the next business day. Shipping timeframes are from the date of shipment.

More about Express shipping...

1. Express orders are filled first and receive priority on all inventory.
2. Express orders are shipped complete (no backorders).
3. If we are out of stock on an item, we call AND email you immediately to see if you'd like to make a substitution so we can ship you a complete order.
4. Partial shipping included! If you don't want to make a substitution, we will do a partial shipment at our expense.
5. Your order is guaranteed to arrive within three business days. This does not include Saturday delivery. Due to carrier limitations, please note that orders shipped to remote addresses may take longer to arrive.
6. All Express orders include insurance and are sent with a tracking number.

1. Expedited orders receive priority on all inventory, second only to Express orders.
2. Expedited orders are shipped using UPS Ground or USPS Priority Mail and are guaranteed to arrive within five business days.
3. Partial shipping included!! If you don't want to make a substitution, we will do a partial shipment at our expense
4. Your order is guaranteed to arrive within 4-6 business days. Due to carrier limitations, please note that orders shipped to remote addresses may take longer to arrive.
5. All orders are sent with Delivery Confirmation or a tracking number.

1. Economy orders are filled in the order they are received and are shipped only when they are complete.
2. Depending on inventory levels of popular items, it may be up to three days before an economy order is shipped.
3. You will receive email notifications of your order status.
4. Economy orders are shipping using the least expensive shipping method and are guaranteed to arrive within ten business days once shipped.
5. All orders are sent with Delivery Confirmation or a tracking number.

Insurance
We are not responsible for items lost or damaged in transit. Cotton Babies guarantees all insured packages. If your package has not been delivered 30 days after the shipping date, and you purchased insurance for your package, we will reship new product at no additional charge. Please note, we ship ALL PACKAGES with delivery confirmation or with a tracking number. If the package is scanned as "delivered", the package is not replaceable. Please be sure to use a delivery address that has a secure location where the carrier can leave your package.