Free economy shipping is available for orders with a delivery address in the lower 48 states and to military families with an APO or FPO. Orders shipping to Alaska will be charged exact shipping at the time of shipment. If you have a PO Box, please make sure that you specify a street address in your order comments.

Order Changes
Because we use a rapid fulfillment system, changes and cancellations are not possible once an order is placed. If you have questions prior to placing an order, please call us at 888-332-2243. If you decide that you don't want an item that you ordered, you are always welcome to return or exchange it.

International Orders
We do not ship to international addresses.

Shipping Times
In-stock orders placed by 2pm EST, Monday through Friday ship the same day. Orders placed after 2pm EST will ship the following business day (see holidays). Occasionally, there are circumstances beyond our control that may cause a delay with your order. If you have questions after checking your order status online, feel free to call us!

Are you on a tight schedule?
If your package requires arrival by a certain day, please place your order by phone so we can guarantee inventory, a shipping date and an arrival date.

More about Express shipping...

1. Express orders are filled first and receive priority on all inventory.
2. Express orders are shipped complete (no backorders).
3. If we are out of stock on an item, we call AND email you immediately to see if you'd like to make a substitution so we can ship you a complete order.
4. Partial shipping included! If you don't want to make a substitution, we will do a partial shipment at our expense.
5. Your order is guaranteed to arrive within three business days from the date of shipment. This does not include Saturday delivery. Due to carrier limitations, please note that orders shipped to remote addresses may take longer to arrive.
6. Express orders include insurance and are sent with a tracking number.

1. Expedited orders receive priority on inventory, second only to Express orders.
2. Expedited orders are shipped using UPS Ground or USPS Priority Mail and are guaranteed to arrive within 4-6 business days.
3. Partial shipping included!! If you don't want to make a substitution, we will do a partial shipment at our expense
4. Your order is guaranteed to arrive within 4-6 business days from the date of shipment. Due to carrier limitations, please note that orders shipped to remote addresses may take longer to arrive.
5. Expedited orders are sent with Delivery Confirmation or a tracking number.

1. Economy orders are filled in the order they are received and are shipped only when they are complete.
2. Depending on inventory levels of popular items, it may be up to three days before an economy order is shipped.
3. You will receive email notifications of your order status.
4. Economy orders are shipped using the least expensive shipping method and are guaranteed to arrive within ten business days from the date of shipment.
5. Economy orders are sent with Delivery Confirmation or a tracking number.

Insurance
Cotton Babies guarantees delivery on all insured packages. If your insured package has not been delivered 30 days after the shipping date, we will reship new product at no additional charge. Please be sure to use a delivery address that has a secure location where the carrier can leave your package.

Cotton Babies Holidays
Our administrative and shipping offices are closed on the following holidays: New Years Day, President's Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve and Christmas Day. On these days, our staff is spending time at home with their families. Calls and emails will be returned on our next business day. Orders will also ship out on our next business day. Occasionally, we may close the office due to other circumstances (like weather).

When A Package Is "Returned to Sender"
Unless the mistake is ours, items that are returned to us due to insufficient address will be charged the actual shipping amount required to reship the package.